I tried to pre order my 4G Nexus 7 today from O2. Online my card was blocked, went through security questions to approve purchase. Still can’t order, phoned shop, got transfered to customer service who kept asking me about the phone I wanted despite explaining it was a tablet not a phone. They said I couldn’t order through them but I could at an O2 shop. The shop hadn’t heard of the Nexus 7 4G till I showed them the website, then told me I couldn’t pre order through them. I was told to wait till release day as Samsung products never sell out!
I then tried the online chat, Sanju could not help, he put me through to upgrades who told me I couldn’t. They put me through to shop, who told me Samsung phones didn’t sell out. I again explained it wasn’t a Samsung and wasn’t a phone! She eventually gave me a link to…….. The online ordering page who had refused my order in the first place !!!
This time 3 hours later I managed to order. Will update on my progress but doesn’t bode well so far.
Anyone else had problems?
Wow, that’s some story Kath. Kind of shocking isn’t it that they go to the trouble of teaming up with O2 for an exclusive, it’s all tied into the O2 big 4G launch and then you have to work this hard to actually buy one!
I hope it does turn up OK, please do let us know how you get on and would love to hear what you think of it.
I guess most people would actually just give up. And probably buy an iPad… (nooooo!)
Got my new Nexus 7 on Friday 13th Sept ,I hope that isn’t an omen. Its brilliant on wifi but still having problems with O2. The free case hasn’t turned up and I have registered the sim card ( I have been an o2 customer for years) but can’t access the free data. I have discussed this at length over the weekend with their on line guru who haven’t been much help. Will have to go to the shop. I will update you on this saga. I loved my first Nexus and this seems improved, its a pity to spoil a good product with poor customer support.
Finally sorted. I must be a bit thick, went to O2 shop, the man patiently explained that you have to buy data before you get the free 2GB. No where in the instructions on the website does it say that. You buy 1 GB for about a tenner and they double it for you, it lasts 30 days, still waiting to be updated with the free 2gb. Love the camera.
I guess it is locked to O2 so you are tied into their data deals? I’ve been using the 3 Sims that seem popular amongst users of this forum but I guess they won’t work in the 4G N7.
I’ve only taken a couple of pictures with my Nexus 7 (2013) tablet but found it didn’t work great in low light – unfortunately my house is fairly dark (mood lightning and all that!).
Otherwise I am really loving it, only small improvements over the previous model but it makes a difference.
You can now get them unlocked from Google Play. So much for an O2 exclusive??