Tagged: nexus 7 reset
October 9, 2012 at 12:10 pm #2836
My partner bricked her Nexus 7 last night. Not sure how, but it was completely dead & unresponsive. Holding the power switch down (even for more than 60 secs) had no effect. Left it charging for a few hours – no effect, so we decided to phone Google and maybe send it back today. Just before going to bed I did a bit of searching and found a thread on a forum where someone else had a similar issue. The advice given was to hold down the volume up, volume down and power buttons for 10 seconds or so and then select SAFE mode. I did this and managed to get it into SAFE mode – but the unit stalled when the first Google boot up screen appeared. I tried holding down the same keys again and it went off. Did it again and the unit just came back to life, booted up as normal and now seems to be working fine again. I turned back to my Nexus 7 and thought ‘I must bookmark that thread’. But as I picked up my unit it underwent some kind of spontaneous reboot – the power went off and it did a full boot up. It’s working ok now, but I lost the thread in which advice on booting up into SAFE mode. So, I’m not sure if something was going on last night – like an OS update that might have caused both of our N7s to crash? But it’s annoying to have lost that thread (there were other suggestions given as well that might come in handy for future problems) but I just don’t seem able to find it again today. It might have been on http://www.gottabemobile.com, but I don’t find their forums easy to access or search. Has anyone else had a similar experience, or know where I might have found that thread, or of any sites that give guidance on SAFE mode and how to start up apparently dead N7s?October 9, 2012 at 1:44 pm #2848
That’s weird – glad you’ve got them working again now!
Just had a quick search and it wasn’t this link was it?October 9, 2012 at 4:05 pm #2859
No, unfortunately it wasn’t that link. There was more information in the thread that helped me. The person who was having the problem with their unit could not get it into SAFE mode and the guy in the thread also suggested further options like connecting it to a PC and doing stuff that I now forget. I managed to get my partner’s N7 working without having to try the connecting-to-a-PC-thing, but the things that he was suggesting looked q useful as things to have in reserve just in case the same thing ever happens again. It was quite late at that point, and my memory about gottabemobile might be wrong – it was quite annoying to lose that thread, I will have another search for it tonight.October 10, 2012 at 9:03 am #2888
So how’s your Nexus 7 doing? I hope it’s been stable since the reset.
I’m not aware of any other way of resetting other than the factory set. I blogged the “hard reset” here but tbh it doesn’t say much more than what’s in the manual.October 10, 2012 at 4:00 pm #2891
Both my partner’s and my Nexus 7s are doing fine ;) I still couldn’t find that thread, but I found another one that gives the same advice:http://www.androidcentral.com/android-forums-nexus-7-hard-reset-questions. My experience was similar to that of Willter12 in that I got it into safe mode (might have been recovery mode, can’t remember exactly what is was called now) but then it seemed unable to get past the blank “Google” screen and never got to the red triangle stage. I didn’t try connecting it to a PC, I just held down the three buttons again and it turned off. I waited a few seconds and held down all three again buttons and this time it booted normally and has worked perfectly ever since. Maybe I was just lucky but it was worth trying this because it was totally dead before that and we were going to phone up next day to ask for a replacement. So, if your Nexus 7 ever looks like it has died – won’t switch on and shows no response to being plugged in – there is something that can be tried before picking up the phone to Google. And from the looks of my searches, this has happened to a few other people as well.